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How long does Katch Hair extensions last?
The lifespan of Katch Hair extensions is determined by how well they are taken care of. Like your own natural hair, it must be cared for, washed conditioned and treated properly. With proper care Katch Hair can last 12 months or longer.  
Can I dye the hair extensions?
Since Katch hair is raw virgin human hair, it can be dyed. To get the best results, you should have your hair dyed by a professional only.
Do you have a return or an exchange policy?
Katch hair is 100% raw human hair and each individual piece comes from a separate donor. Human hair extensions are considered a hygienic product. Therefore we do not offer returns or exchanges.. ALL SALES ARE FINAL. No refunds or exchanges will be permitted.
Should I wash my hair before installing it?
Before shipping, each bundle is hand washed, however the shipping process sometimes flattens the hair and a nice wash or co-wash can bring it back to life.
How much hair do I need?
For a full install, for 18 inches and under, we recommend 2 bundles.  For 20 inches and over we may recommend a 3rd bundle for a full installation. Consult your stylist on the number of bundles for the look they are trying to achieve for you.  
How do you tame the flyaway hairs on the lace closure?
Use Fly Away tamer or mascara which can weightless smooth the hairs, Iron out the hair by the part with a flat iron or curling iron. Use shea butter, styling mouse or hair spray directly on it then use your scarf to tie it down for the evening.
When will my Katch order be shipped?
Your package will be shipped within 2 BUSINESS DAYS of placing your order. Once shipped, you will receive an email that includes your tracking number and anticipated delivery date.  Please be sure to check your inbox and spam folder for your tracking number. 
I tried on and or worn my T-Shirt can I return it?
Clothing is considered a hygienic product. Therefore we do not offer returns or exchanges.. ALL SALES ARE FINAL. No refunds or exchanges will be permitted.
Can I get free shipping when I use a discount code?
Unfortunately there is only one discount offered at a time.